Maintenance Request

If you reside in a Sanguedolce Properties home and have a maintenance issue, please log in to the tenant portal and complete the form to the right so that we can effectively serve you. Your requests will be handled in the order that they are submitted with the following response times as guidelines.

Class I: Emergency Maintenance
Emergency defined: Anything relating to the property under the lease that is threatening to life, health, or the property. Fire (please call 911), flood, sewage back-ups, gas odors (please call gas company), broken water pipes, a tree falling on the house. Target: 2 to 5 hours

The Following are NOT Emergencies

• Refrigerator out
• Locking yourself out of the house
• Power or gas off
• Oven not working
• Water heater out

These issues may be inconvenient, uncomfortable, and aggravating, but they are not emergencies. Sanguedolce Properties is not liable for loss of food caused by appliance break down or for damaged belongings due to water leaks. Please make sure that you have adequate renter’s insurance to cover unforeseen personal losses.

Class II: Urgent Maintenance
Broken windows, plumbing repairs (not clogged toilets - see notes below), loose railings, wobbly decks, electrical problems. Target: 2-4 business day service

Note: during peak seasonal months, target response times for heat and air may be subject to delays due to contractor overload.

Class III: Normal Maintenance
Appliance repair, garage repairs, leaky faucets. Target: 4-8 business day service

Class IV: Non-Essential Maintenance
Fence repair, gutter cleaning. Target: 30-day service

Class V: Not a Habitability Issue
Screens; broken lattice; power washing; broken window shade; broken tree limb; missing door stopper; missing doorknob; all light bulbs including stove, chandelier, and refrigerator; and fireplace gas keys. Target: Point these items out during next property visit or bring up at lease renewal time. These items may not be approved for repair by the owner.